Listening to Customers – Doing Better What is Already Being Done

Listening to Customers – Doing Better What is Already Being Done

Feedback from our customers, tells us that they want a great quality of service, to be innovative in the way we do things and to be more efficient.We believe that efficiency is all about doing better what is already being done, or expressed differently – the ability to do something without wasting materials, time or energy.

Our latest TEAM (Together Everyone Achieves More) events, involving all our people, resulted in great ideas from them, about giving customers more of what they want. With all our people focused on efficiency and on our VISION statement:

To be recognised by our clients as their best supplier and by our people as a great place to work

we know that we will continue to provide a great quality of service.

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